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Pilot
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One of PILOT's latest innovations is a packaging and holder made from 100% recycled plastic, designed and manufactured in Europe by PILOT. FriXion Set2Go is a smart pen holder that helps you keep your desk tidy. The holder is compatible with many of the FriXion pens.
Find answers to frequently asked questions about our shipping and return policies.
We offer reliable and trackable shipping options for both domestic and international deliveries.
All orders are shipped with tracking when available, and you will receive an email when your order has been shipped.
Note:
For international deliveries, customs duties, VAT or import taxes may apply depending on the recipient country. These costs are paid by the customer and are not included in the order price.
Delivery time depends on destination and selected carrier. All delivery times are estimates and may be affected by carrier handling, customs processes or peak season.
Within Sweden:
Orders are usually delivered within 2-5 business days after the order has been shipped with PostNord or DHL.
International deliveries (Europe, UK, USA, Canada & Ireland):
International orders are typically delivered within 5–12 business days , depending on the recipient country and customs clearance.
Once your order has shipped, you will receive an email with tracking information (if available).
Note:
For international deliveries, customs clearance may cause additional delivery time. Any customs fees, VAT or import taxes are paid by the customer.
We offer a 30-day return policy , which means you have 30 days to request a return from the date you receive your order.
To be eligible for return, the product must:
To request a return, contact us at customer@officebeta.se .
Returns sent back without a return request having been approved in advance will not be accepted.
Once your return has been approved, we will send instructions on how and where to return the package.
If you have any questions about returns, you are always welcome to contact us.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
You can track your delivery directly via the carrier's website using the tracking number.
If you have not received any tracking information or need assistance, please contact us at customer@officebeta.se .
